Refund Policy

Returns:

Unfortunately perishable goods are exempted from a return. Although we ensure that we adhere to the strict adherence to the health standards and best practices during distribution, please ensure that your goods are verified on acceptance. Ensure seal is not broken when receiving goods.

Several types of goods are exempted from being returned. Perishable goods such as food, brochures and or magazines cannot be returned.

Additional non-returnable items:

Gift cards

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@bltmeat.co.za.

Sale items (if applicable)

Only broken-seal items are replaceable.

Exchanges (if applicable)

We only replace items if they are defective or damaged from original packaging during delivery on acceptance.  Evidence of the damaged goods will be required. If you need to exchange it for the same item, send us an email at orders@bltmeat.co.za.